11Wickets' Privacy Policy

Welcome to 11Wickets. Our Privacy Policy ("Policy") governs the exchange of information between you and the 11Wickets platform. This policy applies to our website, mobile application, and all associated services.

By using our platform, you are considered to have accepted the terms outlined in this privacy policy. We believe that maintaining complete transparency about your personal data is our ethical responsibility.

This policy has been specifically designed with Bangladeshi users in mind. Compliance with local laws and regulations is our top priority.

11Wickets may collect the following information:

The information collected from you is used for the following purposes:

• Account management: To create, verify, and maintain your account.
• Service Delivery: To ensure betting, payment processing, and customer support.
• KYC Verification: To verify your identity and age.
• Fraud Prevention: To detect and prevent suspicious activity.
• Promotional Communications: To inform you of offers and updates (with your consent).
• Legal Obligation: To share information with regulatory authorities in compliance with applicable law.
• Service improvement: For analytics to improve user experience.

11Wickets will never use your information beyond its stated purpose. You can opt out of promotional emails or SMS at any time.

11Wickets takes your privacy seriously. We do not typically share your information with third parties. However, limited sharing may occur in the following circumstances:

• Payment processor: With trusted payment gateways to process financial transactions.
• Identity Verification: With licensed institutions to complete the KYC process.
• Legal obligations: Upon court order or at the request of a government regulatory authority.
• Fraud Investigation: With law enforcement agencies where required.

All third parties we work with are bound by strict confidentiality agreements and may only use your data for specified purposes.

The 11Wickets website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional cookies: To remember your preferences, such as language settings.
• Analytics cookies: To analyze site usage and improve our services (with your consent).

You can manage cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of certain services.

11Wickets retains your data only for as long as necessary. The following factors are considered when determining the retention period:

• All data is retained for as long as your account remains active.
• After account closure, data may be retained for up to 5 years as required by law.
• Financial transaction records are retained in accordance with government regulations.
• Marketing data is deleted as soon as you opt out.

You have the following rights regarding your personal data:

• Right to know: You can find out what information we hold about you.
• Right to rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data in certain circumstances.
• Right to Restrict Processing: You may request that data processing be restricted in certain circumstances.
• Right to Object: You may object to receiving marketing communications.
• Data Portability: You may request a copy of your data.

To exercise these rights support@11wickets.ws Contact us by email. We typically respond within 30 days.

11Wickets strictly prohibits account registration by anyone under the age of 18. We actively work to identify minors and do not collect their data.

To protect your data, 11Wickets has implemented the following technical and administrative measures:

• 256-bit SSL/TLS encryption technology.
• Two-Factor Authentication (2FA) support.
• Regular security penetration testing.
• Restricted access controls — only authorized personnel can access your data.
• A real-time monitoring system to detect suspicious activity.
• Data backup and disaster recovery plans.

Please keep in mind, however, that no system on the internet can guarantee 100% security. Make sure your account password is strong and never share it with anyone.

11Wickets reserves the right to update this Privacy Policy as needed. For any significant changes, we will:

• We will update the "Last Updated" date on this page.
• For significant changes, we will send a notice to your registered email address.
• A notification may be displayed when you log in to the platform.

If you continue using the platform after an updated policy is published, this will be taken as your acceptance of the new terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated Privacy Team: