1. Home
  2. FAQ
FAQ

11Wickets FAQ — Answers to All Your Questions

Have questions about login, betting, deposits, withdrawals, bonuses, or anything else? You'll find the answers right here.

30+
General Questions
6
Browse by Category
24/7
Customer Support
5★
User Rating

Our FAQ Categories

Choose the category that suits your needs

Account & Login

Registration, Log Inanswers to all questions related to password reset and account verification.

Deposits & Withdrawals

Learn how to deposit funds, how long withdrawals take, and which payment methods are supported.

Betting & Sports

How to bet place, Match Odds understand, and enjoy live betting.

Bonuses & Rewards

Welcome Bonus, Voucher, cashback, and Rewards programme details.

App & Downloads

11Wickets App Download process, installation, and troubleshooting.

Security & Privacy

How your account and information are kept secure, Privacy Policy and security features.

Frequently Asked Questions (FAQ)

Find answers to the most frequently asked questions below

Account & Login

7 Questions

Registering on 11Wickets is quick and straightforward. registration pageEnter your mobile number, email address, and a strong password. Then verify via OTP — your account will be ready in just 2–3 minutes. Your welcome bonus will be credited as soon as you register.

Log In page and first make sure your username and password are correct. Keep Caps Lock off. If you're still having trouble, click "Forgot Password?" to reset it. You can also try clearing your browser's cache and cookies. If the issue persists, contact us at support@11wickets.ws.

No. 11Wickets' Terms & Conditions Each user is permitted to operate only one account as per our policy. Opening multiple accounts is strictly prohibited and, if detected, all associated accounts may be permanently closed.

The KYC (Know Your Customer) process is in place to protect your account. It ensures that only you can manage your account. You can complete KYC easily by submitting a copy of your NID or passport. Large withdrawals are not possible without completing KYC.

Log In Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. If you're already logged in, you can also change your password from Profile Settings.

Accounts are typically suspended due to rule violations, multiple accounts, or suspicious activity. For more details, email us at support@11wickets.ws. Our team usually responds within 24 hours.

Yes, you can. Simply contact customer support and your number will be updated after identity verification. This process takes a little time due to security requirements.

Deposits & Withdrawals

6 Questions

11Wickets supports deposits for Bangladeshi users via bKash, Nagad, Rocket, DBBL, and bank transfer. The minimum deposit is just ৳500. All payments are fully encrypted and secure.

Mobile banking withdrawals (bKash/Nagad) are typically processed within 1–3 hours. Bank transfers may take 1–2 business days. KYC-verified accounts enjoy faster withdrawal processing. Minimum withdrawal amount is ৳1,000.

No, 11Wickets does not charge any fees on deposits. However, your payment provider (such as bKash) may apply its own transaction fee. Withdrawals are also generally free of charge.

No need to worry. The full amount you deposited will be credited to your account balance. You can withdraw it at any time. If you run into any issues, reach out to us at support@11wickets.ws.

You can cancel a withdrawal request before processing begins. Once processing has started, cancellation is no longer possible. Please double-check all details carefully before submitting your request.

The maximum withdrawal limit depends on your account type and verification level. Standard accounts can withdraw up to ৳50,000 per day. Verified accounts have a higher limit. For more details, Terms & Conditions see here.

Betting & Sports

5 Questions

At 11Wickets, you can bet on cricket, football, tennis, badminton, kabaddi, and 20+ other sports bet bets can be placed. Our odds are most competitive for major events like IPL, BPL, World Cup, and Asia Cup.

Live betting means placing bets in real time while a match is in progress. Match Odds updates in real time, letting you place bets at any moment. It's far more thrilling than standard pre-match betting.

If a match is cancelled or abandoned, bets are generally refunded in full. However, rules may vary depending on the specific market. For more details, Terms & Conditions read here.

Our Betting Tips On this page you'll find daily predictions and strategies from expert analysts, along with match statistics, form analysis, and best bet suggestions.

High Roller This section is designed for those who prefer placing high-stakes bets. Here you'll find high-limit betting, special odds, and exclusive perks.

Bonuses & Rewards

5 Questions

Registration After registering, your welcome bonus will be automatically credited to your account with your first deposit. This bonus is generally up to 100% of your first deposit. Once the turnover requirement is met, the bonus can be withdrawn.

Voucher page to get your voucher code. On the deposit or betting page, enter the code in the "Voucher Code" box and click "Apply". The voucher benefit will be credited instantly.

You earn reward points on every bet you place. Collect these points and Rewards page, you can redeem a variety of rewards — including cashback, free bets, special vouchers, and more.

Bonus funds cannot be withdrawn directly. You must first meet the specified turnover requirement. For example, a ৳1,000 bonus with a 5× turnover means you need to place ৳5,000 in bets. Once the requirement is met, your bonus funds will automatically convert to real money.

Regular bettors receive cashback every week. Additional cashback offers are also available during special occasions such as Eid, Puja, and the World Cup. To stay updated on offers, Rewards Check this page regularly.

App & Security

5 Questions

Our Download The Android APK can be downloaded directly from this page. iOS users can also find the app on the same page. Always make sure to download the app from official sources only.

To install the APK on Android, go to your phone's Settings > Security > Unknown Sources and enable it. Then download the APK file and open it to install. Once installation is complete, turn Unknown Sources off again.

11Wickets uses 256-bit SSL encryption. Your personal information, payment details, and betting history are completely secure. We never share your data with third parties. To learn more, Privacy Policy read here.

We take responsible betting very seriously. Responsible Gaming On this page you'll find tools to set betting limits, self-exclusion options, and support contact details. Remember, betting is always meant to be entertainment.

Yes, you should always use the latest version. New updates include security patches, bug fixes, and new features. Download page always has the latest version available.

11Wickets FAQ — Every question you have, we have the answer

We've compiled the most frequently asked questions from Bangladesh's betting community in this FAQ page in one place. 11WicketsFrom the moment you join to your everyday betting experience, it's perfectly natural to have questions along the way. We want you to use the platform with complete confidence and peace of mind.

Many users ask — is 11Wickets safe? The answer is yes, absolutely. We are internationally licensed and adhere to the highest security standards, including SSL encryption. Every transaction and piece of personal information you share is fully protected. So 11Wickets FAQcovers a large section dedicated to security-related questions.

The most common question about betting is — "How do I get started?" The answer is simple: first Registration then deposit, and check our Betting Tips read through it and place your bet on the match of your choice. If you already have an account, simply Log In।

Our FAQ This page is updated regularly. Whenever a new feature launches or a rule changes, this page is the first to reflect it. So if a question comes to mind, check here first — chances are you'll find your answer.

Need Help?

Email Support

You'll receive a response within 24 hours.

support@11wickets.ws
Live Chat

Get instant help via 24/7 Live Chat.

Log in to chat
Useful Links
Get Started Now

What are you waiting for? Join today!

Got your answers? Register on 11Wickets now and start betting. A special welcome bonus is waiting for all new members.

Register Now Log In App Download
বাংলা